Place orders will confidence at Mainlinen knowing you are able to return your order due to change of mind within 14days of purchase.
Due to health regulations, we are unable to offer a refund or exchange on Doonas, Pillows, Mattress Toppers and Protectors unless there is a valid claim - see below.
To be eligible for a return, your item must be in original condition with all packaging, labels, and has not been washed, worn or used.
To lodge a return please contact our customer service team before returning at email@example.com.
Please return your order to the below address via registered post including proof of purchase:
MAINLINEN PTY LTD
27 Premier Circuit
WARANA QLD 4575
Invoice | Order #
Due to bed runners and cushions being a custom made product, unfortunately this item can not be returned or refunded due to change of mind.
RETURNS & DISCREPANCIES TERMS & CONDITIONS
All returns and discrepancies must be made within 14 days of purchase.
Delivery charges on original orders are non-refundable. Freight cost for change on change of mind are the cost of the sender.
We recommend using a trackable shipping service when returning your item. We do not guarantee that we will receive your returned item.
If 14 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 working days.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We will honour our obligations under the Australian Consumer Law and provide you with an exchange, refund or compensation if an item has a major problem. This is when the item:
• has a problem that would have stopped you buying it had you known about the problem;
• is unsafe;
• is significantly different from the description or sample shown to you; or
• does not do what we said it would, or what you asked for and cannot be easily fixed.
If the problem is not major, we may choose to repair the item within a reasonable time.
For Warranty Claims, proof of purchase is required and we reserve the right to assess the condition and age of any returned goods prior to offering an exchange, refund, compensation or repair.
Please contact us on firstname.lastname@example.org to lodge this type of complaint so we have are to access & send the relevant returns information.