Privacy and Cookie Information
Mainlinen Australia Privacy Policy
Last updated: July 1, 2025
At Mainlinen Australia, your privacy matters to us. This Privacy Policy explains how we collect, use, and protect your personal information when you shop with us, interact with our website, or communicate with our team. We're committed to complying with the Australian Privacy Act 1988 (Cth), including the amendments effective 1 August 2025.
What We Collect
We may collect the following types of personal information:
- Contact details: Name, address, phone number, and email address
- Order and payment information: Shipping and billing addresses, payment details (e.g., credit card or PayPal), transaction history
- Account details: If you create an account, this includes your login information and preferences
- Device and usage data: IP address, browser type, referring website, browsing behaviour on our site, and interactions with our Services
- Communications: Any messages or support requests you send to us
This information is collected when you:
- Place an order or attempt to place an order
- Browse our website
- Create an account
- Contact us via email or web forms
- Subscribe to our marketing (only with your consent)
We collect data via forms you complete, cookies, and technologies like pixels and log files.
Why We Collect It
We use your personal information to:
- Process and deliver your orders
- Provide updates and respond to your questions
- Detect and prevent fraudulent or unauthorised activity
- Improve your shopping experience and personalise product suggestions
- Send you marketing communications (only if you opt in via checkbox or other clear mechanism)
- Meet legal obligations
Sharing Your Information
We only share your personal information when necessary to provide our services or meet legal requirements. This includes:
- Shopify: Our website is powered by Shopify, which hosts and processes your information to help us run our store. You can view their privacy policy here: https://www.shopify.com/legal/privacy
- Payment providers, couriers, and customer service tools: These help us fulfil your order and communicate effectively
- Google Analytics, Bing Ads, and other advertising platforms: To help us understand and improve how customers use our site and tailor relevant ads
- Government bodies or law enforcement: When required by law or court order
Some of these services are based outside of Australia. Where your data is stored or processed overseas, we ensure appropriate protections are in place.
Cookies & Tracking
We use cookies and similar technologies to:
- Help you navigate and shop on our site
- Analyse website performance and customer behaviour
- Show you relevant ads on platforms like Facebook, Google, and Bing
You can disable cookies in your browser settings. For more on how cookies work, visit www.allaboutcookies.org.
Behavioural Advertising
We may use your information to provide personalised advertising. You can opt out using the following links:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
- Digital Advertising Alliance: http://optout.aboutads.info
Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction or deletion of your data
- Withdraw consent for marketing at any time
- Make a complaint about how we’ve handled your information
To exercise any of these rights, please email info@mainlinen.com.au. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC).
Data Security & Retention
We take steps to keep your personal information secure. While no method is 100% secure, we use best practices to safeguard data in storage and transmission.
We retain your information only as long as needed to:
- Fulfil your order
- Comply with legal obligations
- Resolve disputes or enforce agreements
Data Breach Notification
If a data breach occurs that is likely to cause serious harm, we will notify affected individuals and the OAIC as required under the Notifiable Data Breaches scheme.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we’ll update the date at the top and post the revised version here.
Contact Us
If you have any questions, concerns, or requests related to your privacy or this policy, please contact us:
Mainlinen Australia
2/27 Premier Circuit, Warana QLD 4575, Australia
info@mainlinen.com.au